After events like Brexit and COVID-19, business services are not only facing new challenges, but new opportunities as well.
In the current global environment, adaptability has never been so important, with paradigm shifts occurring in the way businesses and employees go about their daily work. This drives a need for constant improvement. The challenge the business services sector needs to meet is instead of telling customers, ‘This is what we offer, which parts of it do you want?’, they need to ask, ‘What is your problem, and how can we help you solve it?’. This rings true whether you are a contact centre business, a global shared services provider, or a claims administration function. The market rewards customer-centricity.
Business services companies are evolving with the adoption of new technologies and processes. Automation is a powerful catalyst for effective delivery to customers and efficient operations. But as with all technologies that enter and sustain in the market, this is becoming a hygiene factor. AI will drive the future. Through technologies such as natural language processing we are already seeing radical acceleration of touchless processing for contract management, insurance claims processing, proposal development and work scheduling in industrial and engineering support services environments.
Finally, the transparency provided by blockchain will allow full visibility throughout complex supply chains, enabling businesses to mitigate disruption (such as COVID-19 and Brexit) by knowing exactly where goods are in real time.
Through our business consulting services, we ensure that our clients stay relevant in their business service segment by remaining loyal to a core truth; you can’t out-innovate the market. Get in touch with our team today to find out how we can help you.